Buy Capterra reviews from your own customers

Not within Capterra's rules. Capterra bans vendors from buying reviews, using third parties to generate them and posting reviews for users, and it can add a note to your profile or suspend services. What you can do is invite your own customers to review you, and that is the campaign we run for you.

Each package is a one-time payment. Starter is $150 with a target of 5 reviews, Growth is $280 with a target of 10, and Scale is $390 with a target of 15. The price covers planning, writing, sending and reporting. Your customers decide whether to leave a review, so the number is a goal we plan for.

Yes. Capterra's own review program is built for vendors who invite their customers. Our invites go out under your company's name, use your Capterra review link and reach your own customers, and each customer writes and submits their review on Capterra. We never write, submit or edit a review.

No. Reviewers get nothing from us. Capterra runs its own gift card offer through its review program, and you can choose to turn it on in your vendor account. Capterra's system sends those gift cards to published reviewers, whatever rating they give.

Names, emails and the product each customer uses. If you would rather keep the list in-house, your team can send the invites we write. Capterra reviews have to come from real users, so the campaign always starts with your customers, and we agree how their data is handled before anything goes out.

No. Each customer picks their own rating, and we invite customers without filtering for happy ones. Capterra checks reviews before they go live, and a natural mix of 4 and 5-star reviews with the odd lower score looks more believable to buyers than a wall of perfect ratings.

They can. Capterra's guidelines say reviews may be published on its affiliated websites, including GetApp and Software Advice. One campaign can build your rating on all three sites, though each site decides where and how a review appears on its pages.

Sending invites and reminders takes most of the time, and we agree that schedule with you before the campaign starts. After a customer submits a review, Capterra checks it before publishing, which it says takes up to 72 hours on average and can take up to a week.

The target is a goal we plan for, since customers choose whether to review. If the campaign falls short, the weekly report shows where responses dropped and we suggest the next group of customers to invite. Any extra work is scoped and priced with you before it starts.

No. Honest reviews stay up whatever the rating, and we never ask Capterra to take one down. A calm public answer from your team tells buyers you listen, and new reviews from current customers give a fuller picture of your product. Every campaign comes with reply templates for this.

Yes. You can invite customers to Capterra and, in a separate step, to G2, Trustpilot or SourceForge. We plan each platform with its own scope, schedule and price, all agreed before you pay, so customers never get a pile of requests at once.